Owner's Report - Robert and Diana

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How long has it been since you installed your new kitchen?

two and a half years

What has been your experience since that time using your kitchen on a daily basis?

Wonderful room to be in from an aesthetics point of view as well as highly practical in lay out. We used the same cabinets to furnish our utility room and boot room, so that there is a real flow from room to room.We use our kitchen as the focus of our entertaining space also.

How did you first hear about us?

I think an ad in a homes magazine and then accessing your very easy to use and informative website.

What attracted you to our company?

Style, quality of build and huge flexibility in being able to choose design and size options. Price was also a key factor and compared very favourably with other 'hand built' kitchens of similar style which did not offer the same flexibility in design and sizes.

Did you visit our showroom or buy from what you saw online or buy after being referred by a friend?

We visited the showroom after looking on your website and having a good idea of what we would like. Having the opportunity to see and feel the quality of your cabinets and other fittings was one of the convincing factors that you were the best company to buy from.

Who did you deal with? (Karen, Myra, Jacky or Keith), and how did you find dealing with them?

We think it was Karen. She was extremely helpful and offered lots of practical support. We appreciated her down to earth attitude and at no time felt we were being given a 'hard sell'.

How were the delivery arrangements made, and how did the actual delivery go?

At first we had to accept a delivery date later than we hoped for as you had so many orders coming in. However Karen alerted us to a cancellation that allowed us to bring this date forward. The actual delivery went very well. The delivery guys were thorough and careful in transferring the kitchen units into our garage for storage until our fitter was ready to install.

Who did you use for installation, and how did it go in terms of the fitting of the cabinets?

Our builders were on site as we had some preparation works to do before installation. The carpenter working with our builder fitted the cabinets, and wooden worktops in the utility and boot rooms. He was impressed with the quality and finish of the cabinets and worktops. The fitting went well.

Have you referred us to any of your friends/relatives/colleagues?

We have sung the praises of your company to all and have made direct recommendations to a good friend and most recently to my brother and sister in law who are upgrading their kitchen in Derbyshire.

Finally, what would you say to anyone thinking of buying their kitchen from us?

Your company can offer a bespoke hand built kitchen of excellent quality at an affordable price with great support in terms of design and sales as well as excellent after sales follow up.