Owner's Report - Laurenz and Isabelle

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How long has it been since you installed your new kitchen?

One year

What has been your experience since that time using your kitchen on a daily basis?

We absolutely love our kitchen and everyone who visits us is enthusiastic about it. Since having our kitchen installed we have had our first child and the kitchen is now a great space for our family. The lovely soft closing drawers continue to operate wonderfully and our pull out larder offers great storage. We a little unsure at the start about the durability of a wood kitchen but we painted it in an oil based eggshell paint which wipes down easily. It was also refreshing to be able to choose any size and configuration of kitchen to maximise the potential of our room.

How did you first hear about us?

We heard about you on internet forums where there were other people looking for a high-quality wood kitchen at a reasonable price. We then visited your Christchurch showroom.

What attracted you to our company?

The product that you offer is extremely competitive in terms of pricing and quality. We also liked the fact that you could see examples of the product in your showroom. Finally, it was great that your sales team were so friendly and helpful.

Did you visit our showroom or buy from what you saw online or buy after being referred by a friend?

We visited your showroom in Christchurch.

Who did you deal with? (Karen, Myra, Jacky or Keith), and how did you find dealing with them?

We dealt with all of the above who were a pleasure to deal with.

How were the delivery arrangements made, and how did the actual delivery go?

Perhaps predictably our building project over-ran and we had to delay delivery at least once. It was very helpful that you were able to accommodate this. In addition the two gentlemen that delivered the kitchen were very good natured and impressive in their enthusiasm for what is often a back-breaking job.

Who did you use for installation, and how did it go in terms of the fitting of the cabinets?

The new kitchen was part of a large project to re-furbish our home so we used our builders to install the kitchen. Your company were very helpful in providing over the phone assistance with any questions they had.

Have you referred us to any of your friends/relatives/colleagues?

We have recommended you to a few friends and friends of friends who are planning on having their kitchens re-fitted. At least one has definitely placed an order with you for a new kitchen.

Finally, what would you say to anyone thinking of buying their kitchen from us?

Don't hesitate - we love our kitchen!